Recommendations for working with the Desktop Client

To ensure proper operation of the Desktop Сlient, it is recommended to disable «Sleep mode» to avoid camera malfunctions.

To disable «Sleep mode»:

• Open «Control panel», select «Hardware and sound» and open the «Power options» tab

• Choose the power plan «Balanced» and click on «Change plan settings»

• On the settings page, next to the options «Turn off the display» and «Put the computer to sleep», select «Never» from the drop-down menu

• Click on «Change advanced power settings» and check the following:

  • Hard disk → Turn off hard disk → Value: 20 minutes

  • Internet Explorer → JavaScript timer frequency → Value: Maximum performance

  • Desktop background settings → Slide show → Value: Available

  • Wireless adapter settings → Power saving mode → Value: Maximum performance

  • Sleep:

    • Sleep after → Value: Never

    • Hibernate after → Value: Never

    • Allow wake timers → Value: Enable

  • USB settings → USB selective suspend setting → Value: Enabled

  • PCI Express → Link state power management → Value: Moderate power savings

  • Processor power management:

    • Minimum processor state → Setting: 5%

    • Maximum processor state → Setting: 100%

  • Display → Turn off display after → Value: Never

  • Multimedia settings:

    • When sharing media → Value: Prevent idling to sleep

    • Video playback quality change → Value: Change video playback quality

    • When playing video → Value: Optimize video quality