Complaints. Cameras

The Complaints tab lists the complaints from users reported on the current camera.

On the Complaints tab, you can track the complaints details on the Cameras and Analytics sections

In the Cameras section, a list of cameras with the reported issues is displayed. The issues are reported by users via mobile apps, a user’s web interface, from the desktop. The list of cameras contains all the cameras, including those associated with bridges.

In the Analytics subsection, you can track cameras with the reported complaints. Users report complaints via the web interface while viewing an analytics case.

Cameras

In the Cameras section, you can find two tables.

The upper table contains the list of the received reported complaints.

Each row contains the following details:

• A complaint.

• A name and login of a user who reported the issue.

• A number of reported complaints of this type from one user (under Quantity)

• An update date.

• A camera status.

The following types of complaints are available:

• No sound

• No picture

• Foreign objects in the lens

• Interruptions in work

• Swing mechanism defective

To change the status of a complaint to Processed, select the corresponding icon in the Status column and confirm the action.

The processed complaints are displayed in the Complaint Processing History table. In the table, you can track the following details about the addressed complaint:

• A date when the complaint was addressed.

• A type of the complaint.

• The quantity of this type of complaint.

• A name and a login of the user who addresses the issue.

Analytics

In the Analytics section, you can find the details of the complaints on analytics.

The following types of complaints are available:

• Analytics events do not arrive. Analytics stream is inactive.

• Analytics events do not arrive. Analytics stream is active.

You can view and address the reported complaints in the same way as described in the Cameras section.