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Report a camera issue (Android, iOS)

The mobile app user may report camera issues from the Cameras section on all the tabs: All cameras, Favorites, Camera groups. The message will be sent to the administrator, who maintains the system.

To report a camera issue, follow the steps:

  1. Select a camera and tap the context menu icon (⋮).

  2. From the opened panel, select an option:

  • Tell us about camera problem.

  • Camera settings > Tell us about camera problem.

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Reporting a camera issue

  1. On the opened tab, select one of the issues to report:

  • Foreign objects in the lens

  • No sound

  • No picture

  • Interruptions in work

  • Swing mechanism defective

  1. Select Send. Once the message is sent, you’ll see a notification.


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