Report a camera issue (Android, iOS)
The mobile app user may report camera issues from the Cameras section on all the tabs: All cameras, Favorites, Camera groups. The message will be sent to the administrator, who maintains the system.
To report a camera issue, follow the steps:
Select a camera and tap the context menu icon (⋮).
From the opened panel, select an option:
Tell us about camera problem.
Camera settings > Tell us about camera problem.
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Reporting a camera issue
On the opened tab, select one of the issues to report:
Foreign objects in the lens
No sound
No picture
Interruptions in work
Swing mechanism defective
Select Send. Once the message is sent, you’ll see a notification.