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Calls history (Android, iOS)

The Calls history tab lists answered and missed calls from the selected intercom.

Calls are displayed in chronological order and grouped by date, with the newest data appearing at the top of the list. Each log contains the call time.

To refresh the list, swipe down the screen. Call history is updated in real time across all devices of a user as soon as they add or delete a call on any of the devices.

If a mobile device was out of network coverage, the call history will be automatically updated upon re-establishing the connection and launching the app.

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The Calls history tab

View a video call in the player

The mobile app user can view the camera footage in the player. To watch the camera footage of a specific call, tap the relevant call in the list. This will take you directly to the camera player in Archive mode, starting from the moment the call began. For details, see the View camera footage in Archive mode article.

For intercom cameras with archive viewing restrictions set by the administrator (for more details, see the View and edit an intercom section > the General data tab), archive access is available as follows:

  • For an answered call – 15 seconds before a call, during a call, and 30 seconds after the call is ended.

  • For a call that wasn’t accepted – 15 seconds before a call and 30 seconds after.

You can access the intercom camera footage not only from the call history but also from the camera events feed. For details on the camera events feed, see the Camera events feed article.

Additional management options for the intercom

Additional intercom controls are available to the user on the Events tab.

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