Report a camera issue (Android, iOS)

The mobile app user may report camera issues from the Cameras section on all the tabs: All cameras, Favorites, Camera groups. The message will be sent to the administrator, who maintains the system.

This option isn’t available for the Agent-integrated cameras. For details on how to manage these cameras, refer to the Manage an Agent-integrated camera documentation section.

To report a camera issue, follow the steps:

1. Select a camera and tap the context menu icon (⋮).

2. From the opened panel, select an option:

• Tell us about camera problem.

• Camera settings > Tell us about camera problem.

3. On the opened tab, select one of the issues to report:

• Foreign objects in the lens

• No sound

• No picture

• Interruptions in work

• Swing mechanism defective

4. Select Send. Once the message is sent, you’ll see a notification.