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Deleting a type of analytics

Method 1. Deleting a specific case type through the editing window

To delete a case type, go to the «Case types» section, click on the desired case type, and click «Delete».

Deleting a case type with method 1

Method 2. Deleting one or several case types

Step 1. Select the action from the dropdown list:

  • Open the «Case types» page

  • Click on the dropdown list

  • Select «Delete selected case types»

Selecting the action from the dropdown list

Step 2. Delete the selected case types:

  • Check the checkbox to the left of the case type name. If necessary, mark several case types this way

    • If you need to delete all case types, click on the checkbox to the left of «Case type»

  • Click «Go»

Selecting and deleting multiple case types

Deleting all case types

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