Activate and deactivate a camera

If required, the administrator may activate and deactivate a camera for a user via the Administrator client.

A user can also activate and deactivate their camera via the web client interface. For details, see the Cameras. Devices article.

Below, you find the instructions on how the administrator can activate and deactivate a camera.

Activate a camera

• The administrator can activate a camera for a user only if the user provides a MAC address or a serial number to the administrator. This scenario is possible when the user contacts a support team.

• A user’s bridge must be plugged into the socket and connected to the Internet.

To activate a camera in the Administrator interface, follow the steps:

1. Devices > Cameras list > Activate camera.

2. In the opened Activate camera window, complete the fields:

• Name. Give a name to the camera. This name will be displayed in the list of the activated cameras in the Administrator client and in the user interface. The user can change this name later.

• User. From the drop-down list, list a user who you’re activating a bridge for. The list contains only the users with the Devices > Camera agent. General permission level. The administrator can add only one user during the activation process. Further, this user can grant other users access to the camera via the web interface.

• Select the activation method. A serial number and a MAC address can be found on the camera device. This information is provided by the user who you’re activating the camera for.

  • Via Mac address. Selecting this option opens the MAC address field to be completed with a camera device MAC address provided by the user. A MAC address is represented as a 12-digit sequence of numbers and Latin letters from A to F.

  • Via serial number. Selecting this option opens the Serial number field to be completed with a camera serial number provided by the user.

3. To complete the activation process, select Submit. To cancel the action, select Cancel.

Once successfully activated, the camera becomes available to the specified user for further management. The administrator can track the bridge in the Administrator client and can view the general information about this camera.

Deactivate a camera

The administrator can deactivate a camera that is listed in the Cameras list section.

To deactivate a camera:

1. In the list of cameras, select the Deactivate the device icon of the relevant camera.

2. In the opened window, confirm your action by selecting Deactivate. To cancel the action, select Cancel.

As a result of deactivation:

• The camera is deactivated.

• The deactivated camera is no longer displayed in the Administrator client or in the list of cameras in the web interface of users.