A system re-poll for a tariff plan renewal
The system automatically initiates a re-poll to extend a tariff plan at 2:00 AM (UTC+5) on the 1st of every calendar month for tariff plans with the Active and Only live statuses.
A specified number (N) of consecutive requests are sent to the customer billing system. The number of requests and their frequency are configurable based on agreements with the customer.
As a result of a re-poll, the tariff plan can be:
Extended.
Get the Only live status.
Terminated.
Upon each request, the system checks if the user exists and their status within the customer billing system. If the login isn’t found or the user status is different from Active, the request is repeated N times at specified intervals.
During the re-poll process, the displayed data for the tariff plan remains unchanged (the tariff plan name, the status, and the end date). The administrator can manually re-initiate the tariff plan information update.
As a result of a re-poll verification failure:
On the User Portal Manager, the following is displayed:
A notification about the tariff plan termination.
A tariff plan gets the Deactivated status.
The administrator can manually re-initiate the tariff plan information update. As a result, the tariff plan can be reactivated.
The button to activate the tariff plan becomes unavailable. Reactivation of the tariff plan can be performed via the update of the tariff plan information (as mentioned above).
On the VMS platform:
B2B users can no longer access cameras.
Camera archive recording will be disabled if no user is currently associated with this camera.
As a result of a successful re-poll, a request is made to obtain information about the user's subscribed packages. If after N requests, the information isn’t received:
On the User Portal Manager, the following is displayed:
A notification about the tariff plan availability in Only live mode.
A tariff plan gets the Only live status.
The administrator can manually re-initiate the tariff plan information update. As a result, the tariff plan can be reactivated.
The button to activate the tariff plan becomes unavailable. Reactivation of the tariff plan can be performed via the update of the tariff plan information (as mentioned above).
On the VMS platform:
B2B users can access cameras in Live mode only.
Camera archive recording will be disabled if no user is currently associated with this camera.
The tariff plan will be extended if the information is received within N requests. Upon successful extension:
On the User Portal Manager, the following is displayed:
A notification about the tariff plan extension.
The end date for the tariff plan is displayed according to the data received from the customer billing system.
The administrator can manually re-initiate the tariff plan information update.
On the VMS platform:
The B2B user can now access cameras with regard to the tariff plan.