The Events subsection

The Events section contains three tabs:

• The System events tab.

  • Video stream is active/inactive, billing, DHCP, ONVIF (actions with regard to a camera).

• The Camera events tab.

  • SMTP and other events received from the camera via the ONVIF protocol.

• The Device events tab.

  • Events from intercoms.

  • Events from bridges.

  • Events related to security systems.

Event records have a 90-day retention period from creation.

In the case of an event associated with a camera that was deleted, the corresponding record is retained for 30 days from the time of the camera's deletion.

A filter must be applied to generate the event list.

The System events tab

The System events tab contains the following groups of events related to:

• Cameras

• Users

• System

• Media server

Cameras

Selecting Cameras will reflect the events related to creation, update, deletion, and change of video streams statuses. You can also filter the list of events by:

• Period

• Cameras

• Events

Selecting the camera name will navigate you directly to the selected event within the View in player tab of the camera details page.

The events are categorized as follows:

• Billing – events received from the Customer's system via API.

• DHCP – events related to the DHCP service.

• AP – events of the auto-provisioning process.

• Stream Active/Inactive – displays the current status of camera/device streams.

• Transfer failed – an event indicating a failure during the transfer of camera streams between media servers.

• SMTP motion detection – motion detection received directly from the camera via an SMTP server (mail client).

Selecting a row displays additional information about the event.

The list of events:

• Billing. Create camera

• Billing. Update camera

• Billing. Delete camera

• Billing. Create stream

• Billing. Update stream

• Billing. Create private folder

• Billing. Update location

• Billing. Create user

• Billing. Update user

• Billing. Delete user

• Billing. Manage user cameras

• Billing. Manage user licences

• Billing. Check user licences

• DHCP. Failed to create DHCP reservation

• DHCP. Failed to update DHCP reservation

• DHCP. Allocation of IP address

• DHCP. Update of IP address for a network device

• DHCP. Failed to reload configured DHCP server

• AP. Error connection initialization

• AP. Error to get high-quality stream

• AP. Error to get standard-quality stream

• AP. High-quality stream creation error

• AP. Standard-quality stream creation error

• AP. Error on camera configuration application

• AP. Error to set static IP to camera

• AP. Error to update high-quality stream

• AP. Error to update low-quality stream

• AP. Error to get device information

• AP. Error to set date and time on camera

• Stream active

• Stream inactive

• High-quality video is available

• High-quality video is not available

• Standard-quality video is available

• Standard-quality video is not available

• High-quality stream is enabled by the administrator

• High-quality stream is disabled by the administrator

• Standard-quality stream is enabled by the administrator

• Standard-quality stream is disabled by the administrator

• Transfer failed

• Camera is active

• Camera is partially active

• Camera is inactive

• Camera deleted

• Camera deleted via billing

• Camera is added to a location

• Camera deleted from a location

• High-quality stream is available

• High-quality stream is not available

• Standard-quality stream is enabled

• Standard-quality stream is disabled

• High-quality stream activation error

• High-quality stream deactivation error

• Standard-quality stream activation error

• Standard-quality stream deactivation error

• SMTP motion detection

• Archive recording is changed

• Error starting archive recording

• Error stopping archive recording

• Error starting archive recording on demand

• Error starting high-quality stream

• Error starting-standard quality stream

Users

Selecting the Users button will reflect the events related to adding, updating, and deleting of users.

You can filter the list of events according to the set period and the selected events.

Select the line to view the details of the event. The following events are available:

• Billing. Create user

• Billing. Update user

• Billing. Delete user

• Billing. Manage user cameras

• Billing. Manage user intercoms

• Billing. Manage user licences

• Billing. Check user licences

System

Selecting System will reflect the general system events, excluding camera and user-specific events.

You can filter the list of events according to the set period and the selected events.

Select the line to view the details of the event. The following events are available:

• Billing. Create private folder

• Billing. Update location

• Error reading stream

• Model is missing on the server

• Error connecting to model. Timeout range exceeded

• Parameters mismatch

• Number of objects in frame exceeded

• Lack of processing resources

• Error

Media server

The Media server tab features the events received from media servers.

You can filter events by:

• Period

• Events

Select the event line to view details of the event.

The following events are available in this section:

• Start of additional stream

• Server error upon additional stream start

• Stop of additional stream

• Server error on additional stream stop

The Cameras events tab

The Cameras events tab contains the list of the SMTP events that are received via the ONVIF protocol from cameras.

You can filter the list of events by:

• Period

• Cameras

• Events

Select a line to view the details of the event.

Selecting the camera name will navigate you directly to the selected event within the View in player tab of the camera details page.

The following events are available:

• SMTP motion detection

• Motion detect

• Tamper detection. Image too blurry

• Tamper detection. Image too dark

• Tamper detection. Image too bright

• Tamper detection. Global scene change

• Event from external system

• Event to external system

• Configuration changed

The Device events tab

On the Device events tab, you can find the events related to intercoms and bridges.

Intercoms

You can filter the list of events according to the set period, events, and a selected intercom.

Select the line to view the details of the event.

Selecting the intercom name will navigate you directly to the selected event within the View in player tab of the intercom details page.

The following events are available:

• Intercom is activated

• Intercom is deactivated

Bridges

You can filter the list of events according to the set period, events, and a selected bridge.

You can sort the list according to the date when the event was created in the Created at column.

To view additional information about a bridge, select its name. As a result, you’ll navigate to the General information tab with the details of this bridge.

The following events are available for different type of users:

• Bridge is activated

• Bridge is deactivated