Cameras (Agent)

In the Cameras section, you can add and view cameras that have the Agent firmware installed.

Users independently connect a camera to a local network with access to the Internet and set up this camera.

Add a camera

The camera can be added in one of the following ways:

• In the Web interface of the user. See the details below.

• The administrator can add a Camera (Agent) at user's request.

To add a camera, select the Add camera button.

On the opened panel, specify the following information:

• A camera name.

• Select the option to add a camera:

  • Use a MAC address of a camera device.

  • Use a serial number of a camera device.

When the fields are completed, select Add to finalize adding a camera.

An error message will appear on the form if the data is entered incorrectly or the camera failed to get connected.

The Activation in progress status is displayed once you start the activation process for a camera and stays active until a successful completion confirmation is received. Once successfully connected, you start receiving data from the camera.

While the camera is in the Activation in progress status, the following camera information is unavailable:

• On the General information tab, the camera stream preview is not displayed.

• The following tabs are unavailable: Video streams, Access rights, Archive, and Services.

After the camera is added, it appears in the camera list. Select the camera name to view its information.

View information about the camera

The camera details are grouped on the following tabs:

• General information

• Video Streams

• Access Rights

• Archive

• Settings

The General information tab

The General information tab opens when you select the camera name.

Under About device, you can track the following details:

• A name

• A manufacturer

• A model

• A serial number

Under Network settings, you can track the following details:

• An IP address

• A MAC address

You can also track a static image that was received from the camera once you opened the tab.

Under Firmware Version section, the following details are presented:

• Current software version

• Date of the last software update

Camera (Agent) firmware update

The system automatically checks for available firmware updates whenever you open or refresh the General information tab. If a new firmware version is found, the system will display a notification.

To install the update:

1. Select Update.

2. Confirm the installation.

Monitoring the update process:

The firmware update progress is displayed in the status bar which indicates that the update is currently underway.

If an error occurs: the update will stop automatically, and the system will roll back to the previous firmware version, and an update failure message is displayed.

Upon a successful completion: once the bridge firmware is successfully updated, a success notification appears. The updated values will appear in the Current version and Last update fields.

The Video Streams tab

On the Video Streams tab, you can view the addresses of the high definition (HD) and standard definition (SD) streams. No editing is available.

The Access rights tab

On this tab, the user can view the list of sub users who they granted access to this camera.

Here, the following management options are available:

• Add a user. Select Add user to add a new user. Selecting this button will navigate you to the Settings section to add a new user. This newly created user will be granted access to this camera by default, and that is reflected in the Cameras access permissions.

• Edit the list. Selecting Edit list will navigate you to the Settings section to view the list of existing sub users.

The Archive tab

In the Archive tab, you can view and edit the archive recording settings for each added camera. 

In the Local storage section, you can find the list of local storage connected to the camera. Each local storage is displayed with the following information:

• The storage capacity

• Video duration

To configure the Cloud Archive recording settings, enable it by dragging the On toggle. Specify the number of days to store the archive – minimum is 1 (one) day.

The Services tab

On the new Services tab, users can manage the PTZ option and built‑in events implemented by the camera manufacturer.

• PTZ control. Camera (Agent) supports real‑time remote pan, tilt, and zoom allowing users to instantly adjust the viewing area without any extra software. The toggle determines whether PTZ camera controls are shown in the camera player. By default, PTZ controls are disabled.

• Built‑in events receiving. By default, the option is disabled. The Events receiving toggle controls whether the system receives camera events via the ONVIF protocol. Once enabled, select which events to receive, and the system delivers them instantly.