FAQ VMS

The FAQ section contains answers to the frequently asked questions.

What is VMS?

VMS is a platform designed to rapidly deploy cloud-based video surveillance and access control services. It serves as a command center, coordinating all elements of the solution, ensuring performance monitoring, and facilitating interaction with other products within the VSaaS platform.

Key advantages of VMS:

• Simple user and administrative interfaces.

• Comprehensive set of administration functions.

• Detailed tool for adding, modifying, and deleting cameras in the system.

• Built-in system monitoring and provisioning of all available platform components.

• Detailed statistics and reporting on information, events, and actions of the system and users themselves.

More information about VMS is on the Introduction to VMS documentation page.

What does VMS consist of?

VMS consists of the following elements:

• The Administrator client

• The user interfaces:

  • The Web client

  • The Mobile apps

  • The Desktop client for Windows

Detailed information about VMS components is provided on the Introduction to VMS documentation page.

How to license VMS?

There are several types of licenses for the VMS product. You can find a detailed description on the Licensing of VMS page.

How to install VMS?

The VMS platform can be accessed through browsers, mobile devices, and also as a Desktop client specifically for Windows OS. In order to utilize VMS, it is necessary to possess either hardware or a virtual environment for the purpose of its installation and setup. For details on the VMS installation process, see this guide.

How to administer VMS?

A web-based Administrator client allows for managing all the services of cloud video surveillance. It also provides access control services. The Administrator client encompasses all the capabilities from connecting users and cameras to a flexible reporting system.

The Administrator client offers:

• A wide range of the administration options.

• A comprehensive tool that enables adding, modifying, and deleting cameras in the system.

• Built-in system monitoring and provisioning of all available platform components.

• Detailed statistics and reports on information, events, actions of the system and users.

More information about the capabilities of the Administrator client is on the Administrator guide page.

What cameras are supported?

Cameras that are compatible with the RTSP 1.0 standard, as defined in RFC 2326, are supported.

The following codecs are supported:

• Video codecs: H.264, H.265.

• Audio codecs: PCMU, PCMA, AAC, MPA.

Cameras can be added to the system in two ways: manually and automatically. The automatic addition of cameras is facilitated through the auto-provisioning procedure.

More information about the manual method is on Add a camera page.

More information about the automatic method is on the Auto-provisioning page.

More information about camera configuration is on this page.

Support for the H.265 codec in browsers to view video from cameras

Starting from release 24.03, the support for the H.265 codec is available on the platform.

It’s important to take into account the browser compatibility with the H.265 codec when viewing video from cameras.

For more details, see the table below. In the table, you find information for the following operating systems: Microsoft Windows, Linux, macOS.

Support for PTZ cameras

In VMS, support for Pan-Tilt-Zoom (PTZ) cameras is carried out via the ONVIF protocol.

Is there a solution for organizing security systems in local areas?

With the aid of the Desktop client, you can organize and manage security systems in local areas. The Desktop client is compatible with devices running Windows 10 or later versions.

The Desktop client supports various layouts, with up to 49 cameras that can be displayed on a single layout. It also offers the flexibility to operate with multiple monitors at the same time. Furthermore, cameras can be grouped into video walls, which can be saved and retrieved with just a single click.

The Desktop client is written in the high-performance programming language C++, which allows for the simultaneous playback of numerous high-quality video streams.

The RTSP protocol is utilized for the playback of streams, facilitating the reduction of delays when watching video from a camera in real-time.

Here are the differences between the Desktop client and the web interface:

• The Desktop client offers increased performance.

• It provides low latency when streaming video.

• It includes a download manager for managing archive exports.

• It supports multi-monitor configurations.

• It allows for the simultaneous playback of numerous high-quality video streams.

• It offers direct PTZ control without server involvement.

How is data security ensured?

The HTTPS protocol facilitates secure communication between the client and both the video surveillance platform and the media servers. This ensures that data transmission is secure. Every video stream is assigned a unique token. The server verifies this token, ensuring that the stream remains inaccessible to unauthorized individuals.

Is it possible to organize video walls?

With the Desktop client for Windows OS, you can arrange video walls. Further details about video walls can be found on this documentation page.

This feature is also accessible to web users. They can design layouts with the required cameras and view them accordingly. More information about layouts can be found on this documentation page.

What components does the VSaaS solution work with VMS?

VMS works with the components such as Mediaserver and Analytics.

• Mediaserver is a high-efficiency server for processing video, audio, and data. It can function independently or as an integral component of the VSaaS platform. Its primary functions include receiving video streams and data from cameras and devices, processing this information, archiving the recordings, and providing them to users in their preferred formats.Further details about Mediaserver is on the Mediaserver page.

• Analytics powered by intelligent neural networks, available as an independent product or integrated within the VSaaS platform. This solution analyzes and processes video streams from a variety of sources with reactions to selected events. Further details about Analytics is on the Analytics page.

Is it possible to customize client applications?

It is possible to customize client applications, which are discussed with each client on an individual basis.