The Events subsection

The Events section contains three tabs:

• The System events tab.

  • Video stream is active/inactive, billing, DHCP, ONVIF (actions with regard to a camera).

• The Camera events tab.

  • SMTP and other events received from the camera via the ONVIF protocol.

• The Device events tab.

  • Events from intercoms.

  • Events from bridges.

  • Events related to security systems.

An event record is stored for 90 days from the moment of creation.

If the event is related to a camera that has been deleted, the record is stored for 30 days from the moment of camera deletion.

The list of events will be created only after one filter is applied.

The System events tab

The System events tab contains the following groups of events related to:

• Cameras

• Users

• System

• Media server

Cameras

Selecting Cameras will reflect the events related to creation, update, deletion, and change of video streams statuses. You can also filter the list of events according to:

• The selected period.

• The selected cameras.

• The selected events.

Selecting the camera name will navigate you to the View in player tab of the camera information page, directly to the selected event.

The events are categorized as follows:

• Billing, events received from the Customer's system via API.

• DHCP, events related to the DHCP service.

• AP, events of the auto-provisioning process.

• Stream Active/Inactive, displays the current status of camera/device streams.

• Transfer failed, an event that occurs during the process of transferring camera streams between different media servers.

• SMTP motion detection, motion detection received directly from the camera via an SMTP server (mail client).

Selecting a row displays additional information about the event.

The list of events:

• Billing. Create camera

• Billing. Update camera

• Billing. Delete camera

• Billing. Create stream

• Billing. Update stream

• Billing. Create private folder

• Billing. Update location

• Billing. Create user

• Billing. Update user

• Billing. Delete user

• Billing. Manage user cameras

• Billing. Manage user licenses

• Billing. Check user licenses

• DHCP. Failed to Create DHCP Reservation

• DHCP. Failed to Update DHCP Reservation

• DHCP. Allocation of IP address

• DHCP. Update of IP address of a network device

• DHCP. Failed to reload configured DHCP server

• AP. Error connection initialization

• AP. Error get high stream

• AP. Error get low stream

• AP. High-Quality Stream Creation Error

• AP. Low-Quality Stream Creation Error

• AP. Camera Configuration Application Error

• AP. Error set static IP to camera

• AP. Error update high stream

• AP. Error update low stream

• AP. Error get device information

• AP. Error set date and time on camera

• Stream active

• Stream inactive

• High quality video is available

• High quality video is not available

• Standard quality video is available

• Standard quality video is not available

• High quality stream is enabled by the administrator

• High quality stream is disabled by the administrator

• Standard quality stream is enabled by the administrator

• Standard quality stream is disabled by the administrator

• Transfer failed

• Camera is active

• Camera is partially active

• Camera is inactive

• Camera deleted

• Camera deleted via billing

• Camera is added to a location

• Camera deleted from a location

• High quality stream is available

• High quality stream is not available

• Standard quality stream is enabled

• Standard quality stream is disabled

• High quality stream activation error

• High quality stream deactivation error

• Standard quality stream activation error

• Standard quality stream deactivation error

• SMTP motion detection

• Archive recording is changed

• Error starting archive recording

• Error stopping archive recording

• Error starting archive recording on demand

• Error starting high quality stream

• Error starting standard quality stream

Users

Selecting the Users button will reflect the events related to adding, updating, and deleting of users.

You can filter the list of events according to the set period and the selected events.

Select the line to view the details of the event. The following events are available:

• Billing. Create user

• Billing. Update user

• Billing. Delete user

• Billing. Manage user cameras

• Billing. Manage user intercoms

• Billing. Manage user licenses

• Billing. Check user licenses

System

Selecting System will reflect the events related to the system in general and aren’t related to cameras nor users.

You can filter the list of events according to the set period and the selected events.

Select the line to view the details of the event. The following events are available:

• Billing. Create private folder

• Billing. Update location

• Error reading stream

• Model is missing on the server

• Error connecting to model. Timeout range exceeded

• Parameters mismatch

• Number of object in frame area exceeded

• Lack of processing resources

• Exception

Media server

The Media server tab features the events received from media servers.

You can filter events:

• According to the selected period.

• According to the selected events.

Select the event line to view details of the event.

The following events are available in this section:

• Start of a sub stream

• A server error upon sub stream start

• Stop of a sub stream

• Aserver error on sub stream stop

The Cameras events tab

The Cameras events tab contains the list of the SMTP events that are received via the ONVIF protocol from cameras.

You can filter the list of events in the following way:

• The specified period.

• The selected cameras.

• The selected events.

Select the line to view the details of the event. The following events are available:

Selecting the camera name will navigate you to the View in player tab of the camera information page, directly to the selected event.

The following events are available:

• SMTP motion detection

• Motion detect

• Tamper detection. Image too blurry

• Tamper detection. Image too dark

• Tamper detection. Image too bright

• Tamper detection. Global scene change

• Event from external system

• Event to external system

• Configuration changed.

The Device events tab

On the Device events tab, you can find the events related to intercoms and bridges.

Intercoms

You can filter the list of events according to the set period, the selected events, and the selected intercom.

Select the line to view the details of the event. The following events are available:

Selecting the intercom’s name will navigate you to the View in player tab of the intercom information page, directly to the selected event.

The following events are available:

• Intercom is online or offline

• Intercom is installed or not installed

Bridges

You can filter the list of events according to the set period, the selected events, and the selected bridge.

You can sort the list according to the date when the event was created in the Created at column.

To view additional information about a bridge, select its name. As a result, you’ll navigate to the General information tab with the details of this bridge.

The following events are available for different type of users:

• Bridge is activated.

• Bridge is deactivated.