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User events (Android, iOS)

On the User events tab of the Events section, the mobile app user can view and manage the user events.

The User events tab lists the following user events:

  • Events that were added by the user while watching the video footage in the player from the mobile app or from the web interface. For details on how to add a user event in the mobile app, see the Add and manage user events article.

  • Motion detect SMTP. On this tab, Motion detect SMTP are events that occurred within a scheduled period that the administrator set for this camera in their interface on the Tag Schedule tab. The System events tab includes all events of SMTP motion detection, regardless of whether a schedule is set for camera event markers.

  • Intercom missed and answered calls.

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The User events tab

The User events tab features the following tools to manage the events:

Users can create and manage user events while watching the camera player. For details, see the Add and manage user events article.

Filter events

You can filter events on the User events tab in the following way:

  1. Tap Filters.

  2. On the opened Filters tab, set all relevant filters:

  • A filtering period: Today, Yesterday, Week, 30 days, or tap Period to customize with a specific date range.

  • Under User events filter, tap Add events to additionally set the event filters. On the opened tab, select events to filter: Custom (the user events add by you), Motion detect SMTP, Intercom missed call, Intercom answered call. Once the filters are selected, tap Select. To cancel this filter, tap Clean.

  • Under Cameras, tap Add cameras to specify the exact cameras to filter the events. From the opened list, choose cameras and tap Add. To cancel this filter, tap Clean.

  1. Once filters are set, tap Apply filters. Tapping Reset at the top left will clean all the set filters.

View an event in the player

You can open the event in the camera player if the relevant video footage segment is still available in the archive.

To view an event in the player, follow the steps:

  1. In the events list, tap the relevant event.

  2. On the opened tab, select Watch in player.

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Watch in player

  1. As a result, you navigate to the camera player in Archive mode directly to the event. For details on how to view archive footage, see this View camera footage in Archive mode article. If the relevant video footage segment is no longer available in the archive, you’ll see a revenant notification. In this case, you will remain on the User events tab.

For intercom cameras with archive viewing restrictions set by the administrator (for more details, see the View and edit an intercom section > the General data tab), archive access is available as follows:

  • For an answered call – 15 seconds before a call, during a call, and 30 seconds after the call is ended.

  • For a call that wasn’t accepted – 15 seconds before a call and 30 seconds after.

  1. To return from the player back to the User events tab, use the return iconBack 44pt.pngat the top left of the player.

You can also access event’s video in the player via the camera events feed. For details, see the Camera events feed article.

Edit an event

To edit a user event, the user should have the permission to view and update marks. The administrator manages this permission.

For details on how to create and manage user events, see the Add and manage user events article.

Delete an event

To delete a user event, the user should have the permission to view and delete marks. The administrator manages this permission.

For details on how to create and manage user events, see the Add and manage user events article.

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