Access (Android, iOS)

The Access documentation section provides comprehensive instructions on how mobile app users manage access to premises through Access points and associated devices available to them.

An Access tab combines all devices, such as intercoms, BLE keys, and other equipment that controls pedestrian or vehicle entry and exit at a specific facility location. It allows users to manage access through a single Access point instead of managing individual devices separately. Each access point is associated with a definite location.

Users see an access point at a specific location address when they are assigned a device associated with that access point. The administrator manages device assignments.

Additional access point information and configuration options are available through the icons in the top-right corner of the screen. The Information icon provides access to Permission management and Interactive onboarding, while the Display settings icon allows users to customize how access points are organized and displayed in the list. See the details in the relevant sections on this page.

Permissions

To use Access point functionality in the mobile app, the user must grant the required permissions to the app. Users can view and manage the permissions by selecting the Information icon in the top-right corner of the screen. Permission management is also available in the Other > Permissions section, where all permissions to the mobile app are configured.

If the app doesn’t have all required permissions for the access point functionality, the button displays a color-coded indicator:

• Red: at least one required permission is not granted.

• Yellow: all required permissions are granted, but at least one optional permission is not granted.

Access point card and its functionality

Within a location, each access point has its own dedicated card to manage access and devices within it.

Each card features the following details and management options:

• The access point name. You can change the name via the Access point settings (see the details below in the article).

• The address of the location where the access point is installed. Depending on the access point Display settings, the address is either displayed in the access point card or used as the grouping criterion when Group by address is enabled.

• Open – the button to unlock the access via the access point. For details, refer to the Open section below.

• The Settings button to manage the access point and its associated devices.

• The access point image. You can upload a custom image in the Access point settings.

  • If an intercom with a camera is associated with the access point, a camera snapshot is displayed by default. You can replace the camera image with a custom image in the Access point settings. Tap the image to open the intercom settings screen.

  • If the associated intercom doesn’t have a camera, a placeholder image is displayed. Select the image to open the intercom settings screen.

• Icons for the devices. The access point image displays icons for the devices associated with the access point. The icon color indicates the device status:

  • Green: the device is active and available for access.

  • Red: the device is inactive and unavailable for access.

Open access via access point

To unlock access to the premises, tap the Open button on the access point card.

Following this, the system sends the open command to the devices associated with the access point in the following order:

• BLE device

• Intercom

• Actuator devices (planned for future releases).

The system sends the command to each device in sequence until one device successfully executes it. If a device does not respond, the system automatically sends the command to the next device in the sequence.

When the access point opens successfully, the Open button is highlighted in green.

Access point settings

To navigate to the Access point settings, tap the Gear icon on the access point card. This opens the list of devices associated with the access point.

On Access point settings screen, you view information on listed devices and perform the following actions.

The header area contains:

• The access point name.

• A navigation button Back to Access points (<) to return to the parent Access points list view.

• The vertical ellipsis icon (⋮) to open the context menu with the following options:

  • Rename an access point

  • Change an image

  • Report an issue with an access point

Device management

The device list associated with the current access point is displayed right under the header. Each device includes the following controls:

• Device type icon: indicates the device type. For an intercom, selecting the icon opens the intercom information screen (see Intercom information).

• Device name.

• Device status. Available values:

For intercoms:

• Active

• Inactive

• Blocked

• An intercom for which notifications to receive calls on the mobile app are turned off is indicated by a crossed-out bell icon .

For BLE devices:

• Online

• Offline

• Auto open – indicates that the Open when in range setting is enabled and the BLE key will automatically unlock the access

• Manual open – indicates that the Open when in range setting is disabled. To unlock the access, tap the Open button.

• The Open button. Selecting this button opens the access via the selected device.

• The Settings (the Gear icon ). Selecting this button navigates to the Settings action of the relevant device:

  • For an intercom: opens the intercom settings. For details, refer to the Intercom settings documentation page.

  • For a BLE device: opens the BLE device settings. For details, refer to the BLE device.

Rename access point

To rename an access point, follow these steps:

1. Select the vertical ellipsis icon (⋮) next to the access point name to open the context menu.

2. Select the Rename access point.

3. Enter a new access point name.

4. To complete the action, choose Rename.

Change photo

To upload a custom photo for the access point, follow the steps:

1. Select the vertical ellipsis icon (⋮) next to the access point name to open the context menu.

2. Select Change photo and select an option to upload a photo:

• Photo from phone camera launches the camera on your device. Capture a photo, edit (if required), and complete the upload.

• Photo from phone gallery launches the device gallery. Select a photo from your device edit (if required), and complete the upload.

• Reset photo option is available only if you have previously set a custom image. When selected, the current image is removed and replaced with the default image.

Edit a photo

The image selection process includes basic editing tools, allowing you to rotate the image by a specified angle and adjust its zoom level.

To edit the image, select the relevant function on the bottom toolbar. Then adjust the zoom level or rotation angle using the slider or standard touch gestures on the image.

When you finish editing, select the ✓ icon in the upper-right corner of the screen.

On the next screen, verify that the image meets your requirements:

• Select Save to complete the upload.

• Select Cancel to cancel the upload of an image. This action automatically returns you to the Access points settings tab.

• Upload another photo to return to the previous step and upload another image.

Report an issue with an access point

App users can report issues with an access point. The system sends the report to the administrator.

To report an issue:

1. Select the vertical ellipsis icon (⋮) next to the access point name to open the context menu.

2. Select Report access point.

3. On the screen that opens, select one issue type:

   • Opens with a delay

   • Can’t open

   • Incorrect access point / not mine (Not my access point)

   • Incorrect address

4. Select Send.

If the report is sent successfully, the application displays the confirmation message.

Display settings: card view, list view, group by address

The Display settings screen lets you customize how access points appear in the application. These settings affect only the way information is displayed and do not change the access points or their configuration. In the header, select the icon

Group by addresses

Controls how access points are organized in the list. When enabled, the application groups access points by location, making it easier to browse locations with multiple access points. When disabled, all access points appear in a single list sorted according to the current list order.

Access point appearance

Controls how each access point appears in the list. Select Card view to display access points as larger cards with additional visual information, or List view to display them as compact rows that fit more access points on the screen.

Onboarding

Interactive onboarding in the mobile app. The interactive Onboarding feature to help users get the most out of Access points from day one. Available directly on the Access tab by selecting the Information icon in the top-right corner of the screen. It provides a simple, step-by-step introduction to the Access point functionality and is always available whenever users need a refresher.