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The Agent section is available to the administrators with the Devices > Cameras. General permission level.
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The administrator can view camera details only, without the ability to view camera streams.
On the Agent > Cameras list panel, the administrator has access to view the following general information about the cameras:
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ID – a number of a camera in the system.
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Serial number – a specified serial number of a camera.
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MAC address – a specified camera MAC address.
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Name – a camera name.
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Version – a current version of the camera software.
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Created at – a date when a camera was activated in the system.
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Updated at – a last date when the camera software was updated.
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Network status – a camera status in the network: Active, Inactive, Partially active.
The following options are available when viewing information about cameras:
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Searching of a relevant device in the Search field. The search is carried out on a serial number or a MAC address and must be at least three (3) characters.
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Sorting of the listed devices by selecting a column name of these columns:
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ID
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Name
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Version
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Created at
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Using the Network status filter. For this, from the drop-down list, select a relevant option: Active, Inactive, Partially active.
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Navigating to the page of the selected camera to view its details. For this, select the row of a relevant camera.
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The Camera card
Navigate to the card of the selected camera to view its details. For this, select the row of a relevant camera. The details grouped on the following tabs.
The General information tab
Under About the device, the following details are displayed:
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A camera name.
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A camera manufacturer.
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A camera model.
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A serial number of a camera.
Under Network settings, the following details are displayed:
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An IP address of the camera.
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A port.
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A camera MAC address.
Under Firmware update the following details are displayed:
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Current software version
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Last update date
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Firmware update option (available when a new version is detected)
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When a new firmware version is detected, a notification appears showing the Camera firmware update along with its version number. Update can be performed only for a camera with the Online status.
When multiple firmware options exist, a dropdown menu allows you to choose the relevant version. To prevent redundancy, the active firmware is hidden from the list.
To update a firmware:
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From the drop-down, select a version.
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Select Update. This starts the update process. A notification appears that the update is in progress.
Monitoring the update process:
The firmware update progress is displayed in the status bar which indicates that the update is currently underway.
If an error occurs: the update will stop automatically, and the system will roll back to the previous firmware version, and an update failure message is displayed.
Upon a successful completion: once the firmware is successfully updated, a success notification appears. The updated values will appear in the Current version and Updated at fields.
The Logins tab
The Logins tab displays the user who was specified when a camera was activated.
The following information about the user is provided on the page:
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ID means a user number in the system.
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A username in the system.
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Login may contain either an email or a phone number of a user.
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Created at contains the date when this user was added to the system.
Once the administrator publishes a new firmware version, the user can update the Camera (Agent) device independently from their web interface.
For more information on how the admin can upload a new firmware version, see the Installation files documentation page.
The Video Streams tab
On the Video Streams tab, the administrator can only view the video stream addresses of the camera:
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An address of a high quality stream.
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An address of a standard quality stream.
The Access rights tab
On the Access rights tab, the administrator can track the list of sub users who were granted access to this camera.
The following details are displayed for every user:
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A sub user ID.
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A sub username.
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A sub user login.
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The date when the sub user was granted access.
The Archive tab
On the Archive tab of the camera management profile, administrators can configure recording settings separately for streams of different resolutions – HD and SD – for Camera (Agent) devices. Administrators can access this setting based on the following required permissions from the Devices permission group:
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Camera agent. General
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Camera agent. Setting up archive recording HD
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Camera agent. Setting up archive recording SD
Administrators can grant users permission to manage cloud archive storage so they can handle this themselves. For this, the admins must assign the permission for the user Devices > Camera agent. Archive.
On the Archive tab, the administrator configures archive recording settings for individual HD and SD streams to cloud or local storage.
Cloud archive recording can be enabled for the HD stream, the SD stream, or both streams at the same time.
When cloud archive recording is enabled for either stream, the Archive retention period field becomes available. Use this field to specify how many days to store the archive in cloud storage.
The Services tab
The Services tab allows administrators to monitor the native functionality and operational status of Camera (Agent) devices in read-only mode. It displays the following status information:
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PTZ: the status of the device positioning and movement controls, showing whether they are enabled or disabled.
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Events retrieval: information regarding the activation, configuration, and processing of events by the camera built-in analytics, showing whether the feature is enabled or disabled along with the specific types of events currently enabled.
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