Breadcrumbs

Open an intercom camera (Android, iOS)

The user can view video from an intercom camera.

To access an intercom camera, use one of the following options:

  1. Navigate to the Access tab > the access point card where the intercom is added. On the image of the access point, an intercom device is identified with a special Intercom icon.

  2. Select the Gear icon of the access point card. This opens the list of added devices.

  3. Select the Intercom icon. This opens the tab with additional management options on the tabs: Visitors, Links, Call history. Header of the tab includes the following options to navigate to the intercom camera.

  • The Camera icon. Select it to open the intercom camera in the player.

  • Select the context menu (⋮) button and from the opened menu, choose Open intercom camera.

Group 14 (9).png

Access to video from the intercom depends on the intercom status:

  • The intercom Offline status means that this intercom is currently not available (because of the electricity is off, broken, or other reasons). In this case, calls and live video from the intercom are unavailable. You can view video from the intercom in Archive mode. Selecting Open intercom camera will open an informational message: “Calls and video from the intercom are temporarily unavailable.” In the message, you can seclect Cancel to cancel the action. Select Go to archive to open the camera player in Archive mode. You can access the camera archive if you have necessary permissions. For details on how to view the archived camera footage, see View camera footage in Archive mode article.

  • When the intercom status is Active, the camera player will open in Live mode. For details on how to view camera feed in Live mode, see the View camera feed in Live mode article. If live feed from the intercom camera is unavailable, you can choose the Archive mode, as mentioned above.

  • For intercom cameras with Live viewing restrictions set by the administrator, you can access video only during a call and 30 seconds after the call is completed.

  • When in Live mode, pay attention that the camera may have been added in a different time zone. As a result, the system time displayed on the camera and the timeline might vary. For details, see the Coordinated Universal Time (UTC) article.

On the Cameras tab of the mobile app, you can view all available cameras, including the intercom cameras. For details, see the Cameras documentation article.