The Users section provides a comprehensive directory of all subscribers authorized to access camera feeds and system interfaces. To ensure precise access control, the VMS defines three distinct user categories:
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Users created in the customer's system. In the table, such users are marked as Created via billing.
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Users created by the VMS system administrator. In the table, such users are marked as Created by administrator. Such users are temporary, their access to the system is valid until the date specified by the administrator and can be limited functionally.
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Sub-users. Sub-users are created by the primary user via the VMS web interface.
Only administrator-created accounts possess the necessary permissions to manage sub-user accounts.
The section includes two tabs:
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Users features a list of users created by the system administrator and via billing.
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Sub-users features a list of all sub-users.
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Search is performed in the following way:
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On the Users tab – by username and login.
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On the Sub-users tab – by name and login of a sub-user, by name and login of the user who added a sub-user.
The list on each tab provides oversight into account creation. Each user profile on the Users tab displays the name and login of the admin who originally registered them in the system. Each user profile on the Sub-users tab displays the name and login of the user who originally registered them in the system. If the higher-level administrator or user who created the account is subsequently removed from the system, their specific details will be replaced by a dash (—).
To view a user profile card, select a relevant entry in the list.
Visual user status indicators are available. The interface clearly displays whether a user is Active, Inactive, or Blocked.
Mass password reset
For centralized password management, the Reset password button is available at the top‑right corner of the Users page. This button enables simultaneous password resets for all administrator-created user accounts (system users).
Visibility of the Reset password button is controlled by the permission for the administrator Special users > Reset system user passwords.
Password reset behavior:
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After a password reset, users are redirected to the login page to enter a new password.
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If any users are logged in at the time of the reset, they are forcibly signed out and redirected to the login page to re‑authenticate.
Block a user
The Blocking functionality is available to users created by administrators. The status of such a user must be Active.
The Block and Unblock buttons are introduced, allowing administrators to instantly restrict or restore access directly from a system user's profile card. The function partially restricts user access to the functionality of all client interfaces – web interface, mobile application, and desktop client. The user will be able to authenticate within the interface; however, access to cameras, video playback, and certain other functions will be disabled.
To block or unblock a user, select the vertical ellipsis 
To learn more about interface-specific restrictions for blocked users, see the relevant documentation section: